What type of calls are agents restricted from making to numbers that are on the Do-Not-Call list?

Agents are restricted from making cold calls to numbers that are on the Do-Not-Call list because these calls involve reaching out to individuals or businesses without prior consent, primarily for the purpose of soliciting sales or services. The Do-Not-Call list was created to protect consumers from unwanted telemarketing calls, and cold calls typically fall under this category. This restriction ensures that individuals who have opted out of receiving such communications can do so without being disturbed by unsolicited outreach, maintaining their privacy and control over the types of calls they receive.

While marketing, personal, and sales calls may all involve reaching out to individuals, they can have different contexts and regulations. For instance, sales calls may be part of a broader marketing strategy but can differ depending on existing relationships with the consumer. Personal calls are not associated with sales or marketing purposes and thus are not subject to the same restrictions. However, cold calls specifically target individuals who have not expressed interest in the product or service being offered, making them the focus of the Do-Not-Call regulations.