What is the recommended approach to promises and delivery?

The recommended approach to promises and delivery is to underpromise and overdeliver. This strategy is effective because it sets realistic expectations for what can be delivered. By underpromising, you ensure that the commitments made are achievable and within your control. When you then exceed those expectations by delivering more than was promised, it creates a positive experience for the recipient, enhancing trust and satisfaction. This approach fosters reliability, builds stronger relationships, and often leads to repeat business or referrals, as people appreciate when their expectations are not only met but surpassed.

In contrast, other approaches can lead to dissatisfaction or mistrust. Overpromising can lead to disappointment when the delivery does not meet the heightened expectations. Promising and delivering equally can maintain the status quo but does not necessarily create a memorable or exceptional experience. Making vague promises can lead to confusion and a lack of accountability, which is counterproductive in establishing trust and clarity in communication. Thus, the underpromise and overdeliver strategy stands out as the most effective way to handle commitments in a professional setting.