How many core activities are recommended for agents to perform each day?

The recommendation for agents to perform three core activities each day is designed to ensure a balanced and effective approach to their responsibilities. By focusing on three key activities, agents can maintain a manageable workload that fosters both productivity and quality. This structure allows agents to prioritize their tasks while still maintaining the flexibility to address unexpected challenges that may arise throughout the day.

Additionally, performing three core activities encourages agents to spread their attention across different areas, thereby supporting a more comprehensive development of their skills and relationships with clients. This approach can lead to improved performance over time, as agents build on their daily accomplishments. Overall, the three-core-activity model strikes a practical balance between ambition and attainability for agents aiming to maximize their effectiveness and drive success in their roles.